Knowledgebase

How do I forward full email headers?

Message headers can help DoIT staff investigate:

 

• unwanted or dubious messages
• duplicate messages
• delayed message delivery
• other unusual email behavior

 

Follow the instructions below to learn how to view and forward full mail headers with your mail client. If you are using a mail client not listed here, please contact the Help Desk.

 

When you send the headers, be sure to include a description of the problem or behavior you're seeing, and any background information that you think may be relevant.

 

Instructions

 

Outlook 2010

• Double-click on the email message for which you want header information and select the File tab
• Click on Properties box on the bottom right
• Right-click in the Internet Headers box and pull down to Select All
• Right-click again and select Copy
• Click on the Close button to return to your message
• In your email message, click on Forward and a new window will appear
• Right-click in the message area and paste the headers into the message before forwarding it.

MS Outlook 2007

 

1. Start MS Outlook 2007 and double click the message to get it in its own window
2. Go to the Message tab, and in the Options group (which is the fourth block over) click the Dialog Box Launcher (a little button with an arrow on it)
3. In the Message Options dialog box, the headers appear in the Internet headers box
4. Right click in the Internet Headers box and choose Select All
5. Right click again in the Internet Headers box and choose Copy
6. You can now paste the copied text into an email

 

Outlook 2003

• Open the message by double-clicking on it.
• In the message window, choose Options under the View menu, where you will see the headers.
• Copy the headers and paste them in a new email message.
• NOTE: Within messages that are exchanged directly between two Microsoft Exchange (Enhanced e-mail) Service users on campus with @exchange.princeton.edu addresses, there will be no extended headers.

 

Apple Mail

 

1. Start Apple Mail
2. Go to the View menu and select Message and then Long Headers
3. Go to the Edit menu and choose Select All
4. Go to the Edit menu again and choose Copy
5. You can now paste the copied text into an email

 

Mac Mail

• Open the e-mail message
• In Tiger Mac Mail, go to the View menu and select Show All Headers. In Leopard Mac Mail, select Raw Source under Message.
• Cut and paste full headers into a new email message.
• Remember to return to the simple headers, select Show Filtered Headers from the View menu.

 

Mozilla Thunderbird

 

1. Start Mozilla Thunderbird
2. Go to the View menu and select Headers and then All
3. Go to the Edit menu and choose Select All
4. Go to the Edit menu again and choose Copy
5. You can now paste the copied text into an email

 

Google Mail (Gmail)

 

1. Open the individual message
2. At the top-right corner of the message window, click the down arrow next to Reply, or select More options
3. Click Show original. A new browser window will open showing full header information
4. Go to the Edit menu and choose Select All
5. Go to the Edit menu again and choose Copy
6. You can now paste the copied text into an email

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