How abuse reports work

When people receive what they think is spam, they can just click a button in their email program to label it as such. Once clicked, an abuse report is often created and sent to the recipient’s email program or ISP. If enough of these reports are received, an automated warning message will be sent to the sender.

When you use HBJamaica to deliver your emails, we are that sender and the warning messages are sent to our abuse team. If the warning message includes the identity of the person who filed the complaint, HBJamaica will automatically remove them from your list.

If the complaints continue within a certain timeframe, that’s it—all email from that particular IP address of the sending server is blocked, at least temporarily. Scary. That’s why we’re constantly monitoring incoming complaints and have a team of human reviewers that review HBJamaica accounts.

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