How do I check and update my web browser?


To meet the new PCI Security Standard (PCI DSS) required by all websites that hold payment data, PayPal will no longer support outdated web browsers. You may need to update your browser to continue accessing PayPal. Please follow the steps below to update your desktop and mobile browsers.

Instructions to update desktop browsers
Please visit our sandbox site from each of your browsers. If the page loads, you are already upgraded. If the page doesn't appear, please follow the steps below:
  1. Identify your current browser version
  2. Confirm recommended desktop operating system and browsers
  3. Update your desktop browser
Instructions to update mobile browsers
  1. Confirm recommended mobile operating system and browsers
  2. Update your mobile browser

Step 1: Identify your desktop browser version 

Internet Explorer
  1. Open Internet Explorer.
  2. Select Tools.
  3. Choose About Internet Explorer.

Edge
  1. Open Edge.
  2. Select More.
  3. Select Settings.
  4. Scroll to About this app.

Mozilla Firefox (Windows)
  1. Click the Open menu.
  2. Select Help.
  3. Select About Firefox.

Mozilla Firefox (Mac)
  1. Select Firefox on the top menu.
  2. Select About Firefox.

Chrome (Windows)
  1. Select the Customize menu.
  2. Select Help > About Google Chrome.

Chrome (Mac)
  1. Select Chrome on the top menu.
  2. Select About Google Chrome.

Safari
  1. Select Safari on top menu.
  2. Select About Safari.

Step 2: Confirm recommended desktop operating system and browsers

Windows 10
  • Edge 12 and above
  • Internet Explorer 11 and above
  • Google Chrome 49 and above
  • Mozilla Firefox 49 and above

Windows 7 and Windows 8.1
  • Internet Explorer 11 and above
  • Google Chrome 49 and above
  • Mozilla Firefox 49 and above

Windows Vista and Windows XP SP3
  • Google Chrome 49 and above
  • Mozilla Firefox 49 and above

Mac OS X 10.9 and newer
  • Safari 7 and above
  • Google Chrome 49 and above
  • Mozilla Firefox 49 and above

Step 3: Update your desktop browser
Each browser has different steps required for upgrading. Please do an internet search for “How do I update my browser” for specific steps.


Instructions to Update Mobile Browsers
Step 1: Confirm mobile operating systems and browsers

iOS 6.0.1 and newer
  • Safari 6 and above
Android 4.4.2 and newer
  • Native browser
Windows Phone 8.1 and newer
  • Internet Explorer 11 and above
Windows Phone 10
  • Edge 13 and above

Step 2: Update your mobile browser

iOS
  1. Open the App Store.
  2. Search for the web browser.
  3. Click Update.

Android
  1. Open Google Play.
  2. Search for the web browser.
  3. Click Update.

Windows
  1. Open the Microsoft Store.
  2. Search for the web browser.
  3. Click Update.

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