Knowledgebase

GENERAL Email settings for any Email Client

Be sure to replace yourdomain.com with your actual domain name.

Your/Display name: anything you want
Email address: enter the full address (name@yourdomain.com)

Type of connection: POP3 or IMAP (what is the difference?)

Incoming mail server: server.hbwebhost.com
Outgoing mail server: server.hbwebhost.com

**IMPORTANT** Outgoing mail server does require authentication.

Incoming mail port: 995 for POP3, 993 for IMAP
Outgoing mail port: 465

**IMPORTANT**

** SSL boxes should be checked **
Note: If you you do not have a secure connection using SSL, please contact us to purchase one.

Username/Account name: must be the full email address (name@yourdomain.com).
Sometimes this setting won't work until you replace the @ with a + in the username.

Password: The email password.
**IMPORTANT**
Do NOT select SPA (Secure Password Authentication) if offered.

Warning for iPad users: If you have already setup your email incorrectly, you cannot simply update the settings to be correct. Instead, you need to fully delete the account from the iPad, perform a hard reset, and recreate the entire account with the proper settings.