Knowledgebase

FAQs - Setting up Email for the Apple iPhone

Although most email settings are identical, the iPhone requires a special setting for the incoming and outgoing mail servers. Instead of using the defaults that are typically used in the email settings replace mail.yourdomain.com with yourservername.hostgator.com

If you aren't sure of the name of your server you can usually find it in the Stats on the left hand side of your cPanel. If you don't see it immediately, you can also try pressing CTRL+F and typing in "server name" and pressing enter. This should highlight and take you to the correct area. If you are still unable to find your server name you can contact one of our support agents via chat or phone and they will be happy to retrieve that information for you.

1. Press the Home button and select Settings > Mail, Contacts, Calendars.
2. Under Accounts, select Add Account...
3. Select Other.
4. Enter your name (which will show in the from field) and your full email address.
5. Enter your email password and description (we recommend the full email address as your description).
6. Press Save.
7. Select IMAP or POP (we recommend IMAP).
8. Under Incoming Mail Server, enter server.hbwebhost.com as the Host Name.
9. Enter the full email address as your User Name.
10. Enter your email password and then scroll down.
11. Enter the same information under Outgoing Mail Server: enter server.hbwebhost.com
12. Press Save.

You are now ready to send and receive emails via your iPhone.


Newer Versions of iPhone

1. Tap "Settings" app
2. Tap "Mail, Contacts, Calendars"
3. Tap "Add Account..."
4. Tap "Other" (bottom option)
5. Tap "Add Mail Account"
6. Enter Name, address (full email user@domain.com), and password.
   (iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)
7. Select IMAP.
   (It's the default. The option you've selected will be highlighted blue.)
8. Under "Incoming mail server"
   1. Set "hostname" to server.hbwebhost.com
   2. Set "username" to email@domain.com
   3. Set "password" to your password
9. Under "Outgoing mail server"
   1. Set "Host name" to server.hbwebhost.com
   2. Set "User name" to email@domain.com
   3. Set password to your password

You are now ready to send and receive emails via your iPhone.



Frequently Asked Questions.

I cannot see my IMAP folders.
Please read the Apple support page.

What is the imap path prefix?

The correct code is INBOX (all caps).

I am getting an error after the set up "Secure Connection Failed"?

By default the iPhone will attempt to use an encrypted connection to the incoming and outgoing servers. Unless you have a registered SSL certificate that matches the name you are using for the incoming and outgoing servers, it will fail.
SSL is required for this.

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