Knowledgebase

Setting up Email Account with Thunderbird

Before starting:

Make sure your domain name loads. If it doesn't load your your email account wont work.

Make sure you have setup your email accounts at yourdomain.com/cpanel .

You are now ready to begin setting up your email accounts.

Open Thunderbird

Go to "Tools" and click on "Accounts Settings"

The "Account Settings" window will pop up. Click on "Add Account..."

This will start up the Account Wizard. Select Email account then click Next.

Enter your name and your Email address in the input boxes. This does NOT have to be your "username@yourdomain.com"( you can use "john@yourdomain.com, webmaster@yourdomain.com, etc). Then click Next.

You can select either POP or IMAP both are supported on our servers. If you plan on setting up your mail on many computers use IMAP.

POP: Download emails to your local computer and removes the copy from the server.

Good for preventing your E-Mail box from becoming slow or full!

Allows you to view emails offline.

Since the E-mails are downloaded and removed from the server. You can not receive E-mails on other computers you may have.

IMAP: Accesses E-mails only if when viewing them, always keeping a copy on the server.

Good for accessing E-mails from many computers: from the office to your home.

Requires that you have a Internet connection when viewing E-mails

Also fill in the Incoming Server to helium.cloudhosting.co.uk. Then click Next

Now type in your username that you have setup from cpanel using the following format: "yourusername@yourdomain.com" Then click Next

Do the same here, put your Email account username. Then click Next

Just click Finish and you're done!

Now you need to setup a way of sending Email. To do this click on Outgoing Server (SMTP) in Account Settings

Then click Add

Now fill in:

Description: Put your Email address

Server Name: Type in your mail server, server.hbwebhost.com

Port: You can put 465.

Make sure the checkbox is checked for "Use name and password"

User Name: Type in your full email address. Again, make sure you have created this account already in cpanel.

Make sure that TLS, if available is selected

Finally click OK