Knowledgebase

How do I set up my email on an Android phone?

It is always a good idea to check your phone’s user instructions before setting up an email account. This will help you see if there are any unique features to its user interface.

Open your phone’s email app. Find Settings and tap to open it.

Once you’re in Settings, find Add Account and tap to access the setup screen.

Enter your email address and password. This must be the same password you already use to access your email account.

Now it will ask you what type of email account you are setting up. Select POP3 or IMAP. If you would like to know more about the difference between POP3 and IMAP, click here. For this example, we will select POP3

On the Incoming settings screen, enter the following:

If you phone has not already autofilled the Username and Password fields, enter your email address under Username. Then enter your password under Password. Make sure it is the same password that you entered at step (3).

Under Incoming Server, enter helium.cloudhosting.co.uk (no spaces). So if your email address is address@example.com, you MUST enter helium.cloudhosting.co.uk.

Under Port, enter 995 for POP3. Your phone may have autofilled this field. For IMAP, use Port 993.

Under Security type, select SSL.

Tap Next.

**IMPORTANT** If you have puchased an SSL Certificate then the Security type is SSL and the port will be as follows:

Incoming Ports

Secure POP3 - port 995

Secure IMAP - port 993

On the Outgoing settings screen, enter the same information as you did for Incoming settings. Under Port, enter 465. Tap Next.

**IMPORTANT** If you have puchased an SSL Certificate then the Security type is SSL and the port will be as follows:

Outgoing Ports

The outgoing mail is always SMTP, whether using IMAP or POP.

Secure SMTP - port 465

You may or may not need to tap Next again, depending on your phone’s interface, before you get to the screen where you name your account and enter the name you wish people to see when you send them a message. Enter your information, tap Done, and that’s it. If everything is working correctly, you ought to see some email appear in your account within a few minutes.

If your email still isn’t working, check your settings and try again or please review the following FAQs for further assistance.

FAQ Solution 1 - Email Address: Some mail clients require that you replace the @ with a + in this username.

For Example: johndoe+your-domain-name.com

FAQ Solution 2 - Password: The email password. Do NOT select SPA (Secure Password Authentication) if offered.

FAQ Solution 3 -Security settings: SSL boxes should be checked.

If you are unsure whether or not it is working, try a test email. If you have another account, send yourself a message. If not, ask a friend, colleague, or family member to send one so you can see if it goes through.