Order Refund
Creating a refund for customers involves several steps to ensure a smooth and customer-friendly experience. Here's how to process a refund in your HBCommerce store:
1. Refund Full amount or Partial
From the admin panel, sekect the orders menu and choose view orders. Find the order to refund, to the right of the order details select te action menu, then select 'Refund'... the refund window will open with 2 options of how to refund Select the option you wish to refund. You can select to 'Refund in full' or 'Partial' amount of the order.
2. Refund by exchange of items with lower value
Select 'Edit Order' from the actions menu, click next to (step 2) of the edit orders page, select the 'Exchange' link to navigate to the exchange window, search for the replacement item, select the item and then ''Apply Exchange'. proceed to (step 4of 4) At the top right select how to process the refund - 'Store Credit' or back to 'Credit Card'. Credit Card refunds usually settles within 24 hours. Only one refud can be sent to the credit card per day for the same order.
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